|Recommended: NoNot up to par — Nothing
Hello Kayla, I am sorry that you have not had a positive experience here at Villas De Sendero. Our staff strives to provide the best customer service and the most comfortable living situations available. If we have not met these expectations for you, please let us know why and what we could do in order to better everything for you. Please schedule an appointment to meet with management to address your concerns and see what it is we can do in order to help. Resident care is most important concern and we'd like to make your living experience a positive one. Have a great day.
|Recommended: YesIts ok — its okay
Good Morning Eunice, Thank you for taking the time to complete our online reviews and we appreciate your feedback. We know that we have some work to be done here Villas de Sendero and we are in the process of getting bids for curb appeal and other things. Please bear with us until these things are completed. Thank you and have a great day.
|Recommended: NoWorst place I have lived — The office staff is the worst. They treat this place as if it is a job, and all they care about is the 9-12 that they are here. They never answer phones, they do not follow through with anything they say, and honestly it is just so bad here, that a review is not even work my time. I would be here all day with all that I have to say. This place should be shut down with all the violations of code, or a new management team should come in to clean this property up. The only reason I stayed was for my daughter to finish school, and because I was going through my thyroid cancer treatment. I would never recommend the apartments, nor the upper management since they are all friends. This place looks like the ghetto. yet I pay like I live in a nice house.
|Recommended: NoMy sister been here for about 3 months this place is a horrible place I mean horrible place to live specially if u got kids my sister 1st complaint was the A C which blow completely out an was not working it took almost 2 weeks for them to send some one out to fix it an my sister an kids felt like they were living in hell but any way when they finally came to fix it which it still don’t get cold it took 2 weeks maybe 3 so my sister had to buy A C units then the 2nd complaint was her hot water stop working which is currently happening right now an nobody has came to fix it an it’s been going on for about 3 days now kids an my sister have not been able to shower so my sister is now going to stay at a hotel for a few days also her dishwasher is smoking an has a burning smell so I advised my sister to leave because that is dangerous but we have contacted them about all this an they still have not done anything at all so who ever is looking to stay here I advise u to keep looking
Hello Chrissy, While we cannot address these issues directly with you as you are not the leaseholder, we can assure you that we are doing our best in order to provide a positive living experience. If you sister is a resident and is experiencing issues in her apartment, she is welcomed to reach out to management or come into the office to address any concerns in regards to her living conditions. The staff at Villas De Sendero strives to provide the best service to all current and future residents.
|Recommended: YesAir Comdition Issues — The service was awesome I called in the issue with my air conditioning and they came the same day and resolved the issue
Thank you for your amazing feedback! We are always here to help our residents and are glad that we were able to resolve your issue. Our service technicians will always give 110% towards all of our residents' needs. -Villas De Sendero Management Staff
|Recommended: YesIt’s simple yet feels like home still — It’s a simple community with plenty surrounding it and it’s a good starting apartment complex that’s affordable
Thank you for your positive response! Your feedback lets us know what our residents appreciate and helps us determine what we can do to better our residents. Let us know if there is ever anything you need! -Villas De Sendero Management Staff
|Recommended: YesQueit and peacful — its very laid back , cozy and comfortable
Hi Elaine, Sorry for the late response, but thank you very much for the great review and we appreciate you taking the time out of your busy schedule to complete our reviews. Please let us know if we can do anything for you in the future. Thank you and have a great day.
|Recommended: YesOne year living at Villas de Sendero Friendly and helpful staff. — I would recommend these apartments. We’ve had a good one year here.
Hello Sandra, Sorry for the late response. We appreciate your feedback and thank you for giving us a good rating those always make our day! Please let us know if you need anything. Thank you and have a great day.
|Recommended: YesIt’s a peaceful property staff is always thier to help and very understanding — That it’s in safe neighborhood,access to local grocery store
Hello Sara, Sorry for the late response and thank you for the good review we appreciate that. Please let us know if you need anything. I know awhile ago you mentioned someone throwing alot of trash around, I did address that....can you tell me if that has gotten any better. Thank you and have a great day.
|Recommended: NoThis is by far the worst appartment I've ever lived in This is an older apartment complex, so nothing is really updated. There is a roach infestation but no one has come out to bomb knowing other neighbors have complained. There was scorpion found in our apartment. We informed the landlord about the windows how they are not 100 sealed so that's probably one way the scorpion came also we noticed the foundation in the back of the building is not right. I was told to take my own picture to show them. My opinion, as the landlord serious issues you should take your butt out there see for yourself to have it fixed immediately. Whoever their painter is, is not doing a great job. The bathroom door has hair painted on it. Also had a new neighbor tell me that on their cabinet a bug was painted on. How lazy can one be. How hard is it to give something a wipe down before painting it. Lastly they do nothing about the homeless people who go looking the trash the ppl who don't live here dump
We are truly sorry that you feel our qualities are not meeting up to par. You are right that there is a lot to do within our community. We are proudly managed by Lincoln Property Company and are striving to do our best to achieve our goals. We want you to know that we appreciate your feedback as it helps us know where we can make improvements. Let us assure you that we are working on our team to best fit this property. Thank you for your patience with us as we succeed in our turnaround for the better. We would like to encourage you to come into the office to address any other concerns.
|Recommended: YesGood apartments — So far everything is great friendly staff and office
Hello Adrianna, I just wanted to say thank you for your review and we appreciate your feedback. I am just checking on you and to see how things are going in your apartment. Please let s know if you need anything. Thank you and have a great day
|Recommended: NoI just want to be safe and secure in the place I live — I have been here almost 3yrs. And I don't give a damn if I pay late or online, there should never be a time when I feel like my health or safety is at jeopardy. For the amount of money you spend there should never be a time when I have black mold in my vents or water coming from a water heater. I have never had a roach in my apartment til they moved this lady that refuses to allow them in her apartment because she has dogs that she shouldn't have. But you want to get on me about a bent I put outside. I'm being charged for pest control when the dumpster are over flowing and breeding rats and mice. U have drug paraphernalia all over the tennis court and people stealing my bikes that were chained up. We r supposed to have security but where. I have molded cabinets. U have one staff member, manager lying about a break in the office and tried to file eviction on me and other tenants because the safe was so called stolen. u have maintenance being overworked because there is only 2. It's ridiculous. And I'm not sure if corporate is even trying to do anything or even knows.
We are truly sorry that you feel our qualities are not meeting up to par. You are right that there is a lot to do within our community. We are proudly managed by Lincoln Property Company and are striving to do our best to achieve our goals. We want you to know that we appreciate your feedback as it helps us know where we can make improvements. Let us assure you that we are working on our team to best fit this property. Thank you for your patience with us as we succeed in our turnaround for the better. We would like to encourage you to come into the office to address any other concerns. Management
|Recommended: YesVery quiet and peaceful. — We've experienced a very quiet and peaceful environment here. So far we are very pleased having chosen this complex to live in.
Hello Ms Mary, Thank you for your review w appreciate your feedback. I am happy to hear that things are going good over there, please let me know if you need anything. You did not rate the noise level very high is there any thing I can do to help with that. Please advise Thank you and have great day
|Recommended: YesI like living here what would make my stay better would be more efficient maintenance on all areas, office personnel need to all be equally helpful and qualified to communicate with all residents and treat them with the same respect. — Living here is good nice and quiet at night, a convenient place to get to places at walking distances.
|Recommended: YesIt’s ok. — The trash needs improvement and the dog .cat problem needs attention , way to many lose animals sitting at my door and they throw up and i slip on it on my stair way last night,