|Recommended: YesGood surrounding , seems quiet , apartment needs work — It's a nice area and seems quiet. Parking is good pool looks clean. We are new to the building not even a month. Problem is we still have no power in our living dinning area . Then our dishwasher doesn't work at all. Last is the roaches not pleasant at all. It's been a couple weeks n no news on fixing anything hopefully soon .... But other than that it's a nice complex with everything you need nearby, just seems like maintenance and management are not on the same page.....
Hi Kiersten, Thank you for taking the time to complete our survey. Your feedback means a lot to us. In this line of business customer service and quick responses are key but sometimes things slip through the crack. We will be happy to put you down for pest control again and if you are still having that issue please let us know. I encourage you to please call or make an appointment to discuss any other issues that you may be having if they have not been completed in a timely manner. Please let us know if you need anything, we are happy to help. thank you, Tracy Bell Property Manager
|Recommended: YesNice — It’s great place.
Thank you for your response! We appreciate you taking the time to leave us a review. Your feedback is extremely important as it lets us know what we are doing right and what we could improve upon. We would love to hear what we could do to take your experience from 3 stars to 5 stars!
|Recommended: YesLovely, quiet, and close to everything — I love Villas de Sendero They're close to my work, grocery store, library- you name it The rent prices are very reasonable and affordable, especially considering the size of the floorplans offered
Hello Sabrina, Thank you for taking the time to respond to our survey. The team here at Villas de Sendero is thrilled to hear such positive feedback, In this line of business customer service and quick responses are key and sometimes changes are necessary to make that happen. We look forward to having you as our neighbor for another year, and remember to reach out if you ever have any questions or need anything from us. Thank you very much and have a great day! Your Villas de Sendero Team
|Recommended: NoUnsatisfactory — for the price of rent the quality is not there. The apartment was not clean when I moved in. The sink was not even strapped down the refrigerator is missing shelving bars. Paint is splattered everywhere. Lots of damages that were not fixed.
Hello Liane, Thank you for taking the time to respond to our survey. We would like to apologize for your negative experience. We would like to know more about your specific situation and make things right. If you wouldn’t mind giving us a call at 210-680-2257 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and earning back your trust. Your Villas de Sendero Team
|Recommended: YesI like the apartment so far — Nice area
Hello Merrcedes, Thank you for taking the time to leave us a review. We value your feedback and are glad to hear that you are enjoying your time here at Villas De Sendero. Please feel free to reach out to the leasing office for anything you may need!
|Recommended: YesFriendly — Neighbors wave hello to one another and the apartments are kept up with very well
Hello Daniella, Thank you for taking the time to leave us a review. We value your feedback and are glad to hear that you are enjoying your time here at Villas De Sendero. Please feel free to reach out to the leasing office for anything you may need!
|Recommended: YesAll the dog owners — all the dog owners should pick up the dog poop.you can go for a.walk or let your kids walk around.with having to step on 1
Hello Victor, Thank you for taking the time to leave us a review. We understand you may be experiencing some inconveniences with the actions of your neighbors. We have certain policies intact to ensure that every resident has a comfortable living experience. If something is affecting you every day life, feel free to reach out to the leasing office so that we may help you resolve the issue.
|Recommended: YesGood, pretty and cheap — .
Thank you for your feedback! We appreciate you taking the time to leave us a review!
|Recommended: NoNot worth your money — These apartments are very old and everything is breaking. They are ghetto. I could have lived in the ghetto if I wanted to and saved me money because the rent here is way to much for an environment like this...... Do not waste you time with these apartments. AC are always breaking also
Hello Christy, Thank you for taking the time to leave us a review, we really appreciate your feedback. I am sorry that your experience at Villas De Sendero has been less than stellar. The staff at Villas De Sendero takes pride in providing the best service to all current and future residents. We would appreciate your time and letting us know what we could do to make your living experience a positive one and leave you with a better impression.
|Recommended: NoNot up to par — Nothing
Hello Kayla, I am sorry that you have not had a positive experience here at Villas De Sendero. Our staff strives to provide the best customer service and the most comfortable living situations available. If we have not met these expectations for you, please let us know why and what we could do in order to better everything for you. Please schedule an appointment to meet with management to address your concerns and see what it is we can do in order to help. Resident care is most important concern and we'd like to make your living experience a positive one. Have a great day.
|Recommended: YesIts ok — its okay
Good Morning Eunice, Thank you for taking the time to complete our online reviews and we appreciate your feedback. We know that we have some work to be done here Villas de Sendero and we are in the process of getting bids for curb appeal and other things. Please bear with us until these things are completed. Thank you and have a great day.
|Recommended: NoWorst place I have lived — The office staff is the worst. They treat this place as if it is a job, and all they care about is the 9-12 that they are here. They never answer phones, they do not follow through with anything they say, and honestly it is just so bad here, that a review is not even work my time. I would be here all day with all that I have to say. This place should be shut down with all the violations of code, or a new management team should come in to clean this property up. The only reason I stayed was for my daughter to finish school, and because I was going through my thyroid cancer treatment. I would never recommend the apartments, nor the upper management since they are all friends. This place looks like the ghetto. yet I pay like I live in a nice house.
|Recommended: NoMy sister been here for about 3 months this place is a horrible place I mean horrible place to live specially if u got kids my sister 1st complaint was the A C which blow completely out an was not working it took almost 2 weeks for them to send some one out to fix it an my sister an kids felt like they were living in hell but any way when they finally came to fix it which it still don’t get cold it took 2 weeks maybe 3 so my sister had to buy A C units then the 2nd complaint was her hot water stop working which is currently happening right now an nobody has came to fix it an it’s been going on for about 3 days now kids an my sister have not been able to shower so my sister is now going to stay at a hotel for a few days also her dishwasher is smoking an has a burning smell so I advised my sister to leave because that is dangerous but we have contacted them about all this an they still have not done anything at all so who ever is looking to stay here I advise u to keep looking
Hello Chrissy, While we cannot address these issues directly with you as you are not the leaseholder, we can assure you that we are doing our best in order to provide a positive living experience. If you sister is a resident and is experiencing issues in her apartment, she is welcomed to reach out to management or come into the office to address any concerns in regards to her living conditions. The staff at Villas De Sendero strives to provide the best service to all current and future residents.
|Recommended: YesAir Comdition Issues — The service was awesome I called in the issue with my air conditioning and they came the same day and resolved the issue
Thank you for your amazing feedback! We are always here to help our residents and are glad that we were able to resolve your issue. Our service technicians will always give 110% towards all of our residents' needs. -Villas De Sendero Management Staff
|Recommended: YesIt’s simple yet feels like home still — It’s a simple community with plenty surrounding it and it’s a good starting apartment complex that’s affordable
Thank you for your positive response! Your feedback lets us know what our residents appreciate and helps us determine what we can do to better our residents. Let us know if there is ever anything you need! -Villas De Sendero Management Staff